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FAQ

1. CAOD General Questions

What is CAOD (Ceylon Academy of Art and Design)?

CAOD is an online creative arts academy offering live, instructor-led skill development courses focusing on the creative industry. Our programmes are built for creatives who want structured, mentor-guided training and a professional portfolio at the end with a special focus on serving students globally.

Are CAOD courses conducted online or in person?

All CAOD courses are conducted fully online, with live classes delivered via Zoom. This allows students across the globe to train with our instructors without needing to attend a physical space.

What level are the courses suitable for?

Most CAOD courses are designed for beginners and require no prior professional experience. Each course page states its level and prerequisites, so we recommend checking the specific course you're interested in before enrolling. Browse Our Courses

2. CAOD Courses & Learning Experience

Who teaches CAOD courses?

All CAOD lecturers are academically qualified graduates who are also actively working in the creative industry. This means you're learning current, real-world practices from professionals who use these exact skills in their day to day work, not just theory.

What is included in every CAOD live session?

Every session is designed to be practical and outcome-focused. Each one includes:

  • Live demonstration
  • Guided practice
  • Recordings of the live session
  • Real-time corrections and feedback
  • Portfolio-focused outcomes
  • Access to our installment plan
  • Certificate of completion upon finishing the course
  • Coverage under our Money-Back Guarantee
What if I miss a live class?

No problem — every live session is recorded, so you can catch up at your own pace. Recordings are shared through your student Dashboard and/or the course WhatsApp channel.

Do I need any special software or equipment?

Live classes are hosted on Zoom, so you'll need a stable internet connection and a device that supports it. Any additional tools or materials specific to a course (e.g., drawing tablets, sketch pads) are listed on that course's individual product page.

3. Admissions & Enrollment

How do I enroll in a course?

Browse Our Courses, select the course you'd like to join, and complete your registration and payment through the website. You can choose our instalment plan (see Section 5 below).

Can I enroll in more than one course at the same time?

Yes. Students are welcome to enroll in multiple CAOD courses simultaneously. Each course you join will appear separately in your student Dashboard, with its own live class schedule, recordings, materials, and course WhatsApp channel, so you can manage all your enrollments from one place.

Is there an age requirement to join?

Yes, our age policy is as follows:

Age Enrollment Requirement
16–17 Students may enroll, but a parent or guardian must complete the registration, provide consent, and remain the primary contact for payments, course updates, and certificates.
18 & above Students may enroll independently.

For students under 18, all course communication (materials, announcements, and updates) is shared through the parent/guardian's registered contact details, in line with our WhatsApp for academic purposes only policy (see Section 4).

How will I know my enrollment is confirmed?

Once your payment (your first installment) is received, you'll get access to your course through your student Dashboard, along with a welcome message confirming your class schedule to your given email and WhatsApp.

4. Study Materials, LMS & Communication Policy

How will I receive my study materials?

Study materials are shared through two channels:

  • Our web-based Learning Management System (LMS) — accessible via your student Dashboard
  • WhatsApp — used for course-related announcements, resource sharing, and reminders
How do I access my course library?

Simply go to "Dashboard," found in the top-right corner on desktop or in the dropdown menu on mobile. Sign in there to access all the courses you've purchased.

Does CAOD use WhatsApp for video calls with students?

No. CAOD uses WhatsApp strictly for academic purposes. Only to sharing materials, announcements, and text-based communication with students. Video calling is not permitted or offered through WhatsApp.

This policy also aligns with UAE telecommunications regulation: the UAE's Telecommunications and Digital Government Regulatory Authority (TDRA) restricts voice and video calling on unlicensed VoIP applications, which includes WhatsApp calls, across UAE telecom networks. For this reason and to keep communication professional and organized, all live instruction takes place on Zoom, a licensed platform suitable for scheduled classes, while WhatsApp remains reserved for text-based academic support only.

Can I request a one-on-one video call with my instructor?

Live, face-to-face instruction happens during your scheduled Zoom class sessions, where you'll receive real-time corrections and feedback. WhatsApp is not used for video calls under any circumstance. If you need additional support outside class, you can reach out via WhatsApp or email for text-based assistance.

5. CAOD Installment Plan

Does CAOD offer an installment plan?

Yes. To make learning more accessible, CAOD offers a flexible installment plan for our 2-month online skill development courses. For more details, browse Payments – CAOD.

How does the installment plan work?

For eligible 2-month courses priced at AED 960, you can split your payment into two monthly installments:

Payment Duration Session Amount
1st Payment Month 1 For 04 AED 480
2nd Payment (Final) Month 2 For 04 AED 480

All payments must be completed before the course ends. For more details, browse Payments – CAOD.

Are there extra charges for choosing the installment option?

No. The total course fee remains AED 960 whether you pay in full or in two installments — there's no added interest or surcharge for splitting your payment.

Which courses are eligible for the installment plan?

The installment plan currently applies to our 2-month online skill development courses. For courses with different durations or pricing, please check the specific course page or contact us at info@caod.lk to confirm available payment options.

What happens if I miss an installment payment?

Since all payments must be completed before the end of the course, we recommend contacting our team as soon as possible at info@caod.lk or via WhatsApp if you anticipate a delay, so we can help you stay on track with your course access.

How do I pay my installments?

Installments are paid through the same secure checkout process used at enrollment on caod.lk. If you have questions about a specific payment, reach out to info@caod.lk.

6. CAOD Money-Back Guarantee

What is CAOD's Money-Back Guarantee?

We want every student to feel confident before committing to a full course. That's why CAOD offers a Money-Back Guarantee: students are eligible to request a refund within 24 hours after the completion of their first (1st) live class session, giving you the chance to experience our teaching style and course structure before fully committing. For more details, browse Payments – CAOD.

How long do I have to request a refund?

The 24-hour refund window opens immediately after your 1st class ends. Your request must be submitted within this window to be considered valid; requests received after the 24-hour window has closed are not eligible for a refund, without exception.

How do I request a refund?
How long does it take to receive my refund?

Approved refunds are processed within 5-7 business days to your original payment method.

Are there any exceptions to the Money-Back Guarantee?

Yes, a few important conditions apply: browse Payments – CAOD.

7. CAOD Certification

Will I receive a certificate after completing my course?

Yes. Every student who completes a CAOD course receives a Certificate of Completion with a grade.

Is the certificate free?

Yes. We provide a free E-Certificate, delivered via email once your course is successfully completed.

Can I get a physical (printed) certificate instead of, or in addition to, the E-Certificate?

Yes. If you'd like a physical certificate for any course you've completed, we'll deliver it to your doorstep. The certificate itself is free, and only delivery fees apply.

How do I request a physical certificate?

Contact us via:

Please include your Full Name, Course Name, and Student ID No.

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